Cancellation Policy.

Cancellation Policy for Gift City Online Store:

At Gift City Online Store, we understand that there may be circumstances where you need to cancel an order. We have outlined our cancellation policy below to provide clarity on the conditions and any applicable fees or charges associated with canceling an order.

  1. Conditions for Canceling an Order:

    1. Breakage or Missing Items: If you receive a damaged item or notice that an item is missing from your order, please contact our customer support immediately. We will arrange for a replacement or refund as per our return and refund policy.
    2. Change of Mind: If you wish to cancel an order due to a change of mind, please notify us as soon as possible. We understand that circumstances can change, and we will do our best to accommodate your request for cancellation.
    3. Not Satisfied: If you are not satisfied with the received product(s) for any reason, please contact our customer support within a reasonable timeframe. We value your satisfaction and will work with you to find a suitable solution, which may include a return, exchange, or refund.

  2. Fees or Charges:

    1. Breakage or Missing Items: If an item is damaged or missing, we will arrange for a replacement or refund at no additional cost to you.
    2. Change of Mind: If you cancel an order due to a change of mind, and the order has already been shipped or is in the process of being shipped, delivery charges may be deducted from your refund amount. This deduction covers the cost incurred for the initial delivery attempt.
    3. Not Satisfied: If you are not satisfied with the received product(s), please contact our customer support. Depending on the circumstances, we may offer a return, exchange, or refund, and any applicable fees or charges will be assessed on a case-by-case basis.

  3. Cancellation Process:

    1. To request a cancellation, please contact our customer support as soon as possible.
    2. If your order is eligible for cancellation, our customer support team will guide you through the process and provide you with the necessary instructions.
    3. Please note that once an order has been shipped or is in the process of being shipped, cancellation may not be possible. In such cases, you may follow our return process as outlined in our return and refund policy.

Please note that Gift City Online Store reserves the right to refuse a cancellation request if the order has already been processed or if it does not meet the conditions outlined in this cancellation policy.

If you have any further questions or require assistance regarding our cancellation policy, please don't hesitate to contact our customer support team.

Thank you for choosing Gift City Online Store!