Return Policy

Return and Refund Policy for Gift City Online Store:

At Gift City Online Store, we strive to ensure your utmost satisfaction with every purchase you make. We understand that occasionally, you may need to return or exchange an item. To facilitate this process, we have outlined our Return and Refund Policy below:

  1. Returns and Exchanges:

    1. We accept returns and exchanges within 7 days from the date of purchase.
    2. The item must be unused, in its original packaging, and in the same condition as when it was received.
    3. Please include the original invoice or proof of purchase when returning or exchanging an item.
    4. Customized or personalized items are not eligible for return or exchange, unless they arrived damaged or defective.

  2. Refunds:

    1. Once we receive the returned item and verify its condition, we will initiate the refund process.
    2. Refunds will be issued in the original form of payment used during the purchase.
    3. Please allow up to 7 business days for the refund to be processed and reflected in your account.

  3. Return Shipping:

    1. If you wish to return an item due to a change of mind or non-defective reasons, you will be responsible for the return shipping costs.
    2. In case of damaged, defective, or incorrect items received, Gift City Online Store will cover the return shipping costs.

  4. Damaged or Defective Items:

    1. If you receive a damaged or defective item, please contact our customer support within 48 hours of receiving the product.
    2. We may require photo evidence of the damaged or defective item to initiate the return or exchange process.
    3. Upon verification, we will provide instructions for the return or exchange of the item and cover any associated shipping costs.

  5. Process for Returns and Exchanges:

    1. To initiate a return or exchange, please contact our customer support via WhatsApp 03084202397 within 2-3 days of the purchase date.
    2. Our customer support team will guide you through the process and provide you with the necessary instructions.

Please note that Gift City Online Store reserves the right to refuse a return or exchange if the item does not meet the above criteria or if it is deemed to have been used or damaged by the customer.

If you have any further questions or require assistance regarding our Return and Refund Policy, please don't hesitate to contact our customer support team At WhatsApp.

Thank you for shopping with Gift City Online Store!